Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information obtained through our website, clinic forms, and other communication channels.

2. Information We Collect

We may collect the following information when you visit our website or contact us:

• Personal details: your name, email address, phone number, and any information you submit via contact or appointment forms.
• Health-related information: details you choose to share about your dental condition or treatment preferences.
• Technical data: IP address, browser type, pages visited, and device information collected through cookies and analytics tools.
• Marketing and communication data: preferences for receiving updates, reminders, or promotional material.

3. How We Use Your Information

Your information is used to:

• Respond to enquiries and appointment requests.
• Provide dental care and treatment advice.
• Improve our website experience and services.
• Send appointment reminders, updates, and practice information (only with your consent).
• Comply with legal, ethical, and professional obligations.

4. Data Storage and Security

All personal information is stored securely—either electronically in protected databases or in locked physical records. We use SSL encryption, access controls, and regular security updates to protect your data from unauthorised access, loss, or misuse.

5. Sharing of Information

We do not sell or rent personal data. Your information may be shared only when necessary:

• With trusted service providers (such as IT or website hosting) under confidentiality agreements.
• With dental specialists, laboratories, or healthcare providers directly involved in your treatment.
• When required by law or to protect the safety of individuals.

6. Cookies and Analytics

Our website may use cookies and third-party analytics (such as Google Analytics) to monitor traffic and improve functionality. You can disable cookies through your browser settings, but this may affect certain site features.

7. Links to Other Websites

Our site may include links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies.

8. Access and Correction

You have the right to access and correct your personal information held by us. To do so, please contact us using the details below. We will verify your identity before processing your request.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website with the effective date clearly stated.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your information, please contact:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website.